Learn how engineering teams use SolidProfessor and Ask an Expert sessions to solve challenges faster, build internal knowledge, and get more value from SOLIDWORKS.
Investing in powerful CAD tools such as SOLIDWORKS brings value to your manufacturing projects. But the value can be amplified if employees know how to utilize it in the best possible way. But according to two of our customers, the biggest challenge is finding the time, knowledge, and support needed to get the most from it.
In this webinar, two PLM Group customers shared how they use Service Plan benefits in their day-to-day work and the value they experience from them. Watch the full webinar recording below or continue reading for the key takeaways.
Three Key Takeaways from the Webinar
1. Engineers often spend more time searching for answers than solving the original problem
One of the themes discussed throughout the webinar was the hidden cost of searching for information.
Whether you’re trying to learn a new SOLIDWORKS feature, troubleshoot a challenge, or implement a new workflow, finding reliable information often takes longer than expected.
Before adopting SolidProfessor, Uldis Ratiņš from Peruza explained that learning often happened through self-study, forums, YouTube, and other online resources. As engineering teams grow, that approach can make it difficult to ensure everyone works in a consistent way.
«The team members are on the same page with the same user principles. Then there are fewer questions on how to do this and that, and they can easily find the information.»
2. The most effective teams make knowledge easy to find and share
For Uldis Ratiņš and the team at Peruza, SolidProfessor became a way to create a more structured approach to learning and onboarding.
Instead of relying on colleagues to answer the same questions repeatedly, employees have access to relevant learning material and can develop skills at their own pace. One of the biggest benefits was creating a shared knowledge resource for both experienced and new users.
«I really liked being able to find a wide range of relevant information and videos and share them with my colleagues.»
3. Expert guidance can save significant time when challenges become more complex
Not every challenge can be solved through self-learning. Sometimes organisations need access to specialised expertise. That was the experience of Gergő Szemeti from WTT Engineering, who used Ask an Expert sessions while working on a system upgrade.
Before reaching out, the team spent time searching for solutions online but struggled to find clear answers. «Getting clear, practical advice from an expert who knows what to do helped us solve the issue faster and gave us confidence that we were doing the update correctly.”
The session gave them direct access to specialist knowledge and helped them move forward faster.
Two Different Ways to Get More Value from SOLIDWORKS
The customer stories highlighted two complementary approaches to solving the same challenge.
SolidProfessor helps organizations:
- Build internal knowledge
- Support onboarding
- Develop employee skills
- Create consistent ways of working
- Give users access to practical SOLIDWORKS learning resources
Ask an Expert sessions helps companies:
- Solve technical challenges faster
- Get guidance from specialists
- Improve workflows
- Troubleshoot complex issues
- Move projects forward with confidenceurces
Watch the Full Webinar
Want to hear the full customer stories and learn how other SOLIDWORKS users are creating value from their Service Plans?
Want to Learn More About Service Plans?
See our previous webinar where we go into details of how to use the different elements of Service Plans, such as SolidProfessor.
